Shipping and Payment Methods Policy

Shipping and Payment Methods 

Hugrab Online Shopping Terms – Shipping and Payment

1. Purpose
These Terms govern the goods and services provided by Needstech Limited through the Hugrab online shopping platform, including user rights and obligations.

2. Definitions

• User: Members and non-members who agree to the Terms and use the Platform.
  
  

• Product: All goods and services provided on the Platform.
  
  

3. Terms Effectiveness and Changes

• Terms take effect upon announcement on the Platform or electronic notification.
  
  

• The company may modify Terms according to laws; changes apply from the announcement date.
  
  

4. Service Provision
The company provides e-commerce services, including product sales, payment, and delivery.

5. Electronic Contracts and Records

• Users agree to the Terms electronically through checkboxes, buttons, etc.
  
  

• The company keeps electronic contracts, emails, and logs for dispute purposes.
  
  

6. Orders and Payment

• Orders are confirmed and shipped by the company after the user places them.
  
  

• Payment methods: Credit Card, Payme, Apple Pay, Google Pay, PayPal, etc.
  
  

• Payment, cancellation, and modification procedures follow Platform announcements.
  
  

7. Delivery and Shipping Fees

• Delivery Areas: Hong Kong, Macau, Taiwan (Taiwan delivery may vary).
  
  

• Estimated Delivery Time: 3–7 business days (excluding weekends and public holidays).
  
  

• Shipping Fees:
  
  

• Hong Kong: Orders < HKD 500 → HKD 40; Orders ≥ HKD 500 → Free
  
  

• Macau: Orders < HKD 500 → HKD 50; Orders ≥ HKD 500 → Free
  
  

• Free shipping applies to orders ≥ HKD 500 (after discounts, points, or coupons).
  
  

• SF Express Contact:
  
  

• Hong Kong: (+852) 2730 0273
  
  

• Macau: (+853) 2730 7373
  
  

• SF Express Service Fees:
  
  

• SF Business Station/Store: Fee if not collected within 2 days after SMS/APP notification.
  
  

• EF Locker: HKD 10 per 24 hours if not collected within 24 hours after notification.
  
  

• Additional fees (fuel, remote delivery, resource adjustments) are customer responsibility.
  
  

8. Refunds and Cancellations

• Orders marked “Confirmed” cannot be canceled.
  
  

• Shipped orders require return requests after receipt.
  
  

• Refusal or non-collection may affect future transactions.
  
  

• Cancellation method:
  
  

• Logged-in users: Hugrab website > My Account > Orders > ‘Cancel Order’
  
  

• Unregistered users: Register/login with the same email and follow the same steps.
  
  

• Refunds are processed via the original payment method; points used are returned equivalently.
  
  

9. Liability Disclaimer

• The company is not responsible for delays or service failures due to natural disasters or force majeure.
  
  

• The company is not liable for losses caused by user negligence.
  
  

• Responsibility for product defects or delivery damage cannot be waived.
  
  

10. Personal Data Protection
The company processes users’ personal data securely under the law.